Privacy Policy
Effective Date: 12 August 2026
Ramco Motors respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Ramco Motors collects, uses, stores and protects personal information when you visit our website, contact us, request a service, submit an enquiry or otherwise interact with us.
This policy is intended to comply with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. POPIA establishes conditions for the lawful processing of personal information by private and public bodies.
1. Who We Are
Ramco Motors is an automotive service and repair business providing vehicle servicing, maintenance, diagnostics and repair services.
For purposes of POPIA, Ramco Motors may act as the Responsible Party in respect of personal information that we collect and process.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Telephone or mobile number
- Email address
- Physical address
- Vehicle make and model
- Vehicle registration number
- Vehicle information relevant to servicing or repairs
- Service or repair requirements
- Information provided through our website contact forms
- Information provided when requesting a quotation or appointment
- Correspondence and enquiries sent to us
- Information necessary to process payments or transactions
- Any other information that you voluntarily provide to us
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a contact or enquiry form on our website
- Request a quotation
- Request a vehicle service or repair
- Contact us by telephone
- Contact us by email
- Contact us through WhatsApp or other communication channels
- Visit one of our branches
- Communicate with our staff
- Interact with our website
- Provide information to us in connection with a transaction or service
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations
- Schedule vehicle services or repairs
- Communicate with you regarding your vehicle
- Provide automotive services
- Maintain service and repair records
- Process payments and transactions
- Provide customer support
- Contact you regarding your enquiry or requested service
- Improve our products and services
- Maintain and improve our website
- Protect our business, customers and property
- Comply with applicable legal and regulatory requirements
Where permitted by law, we may also use your information to communicate with you about relevant Ramco Motors services, promotions or updates.
5. Legal Basis for Processing
Ramco Motors will process personal information only where there is a lawful basis to do so.
Depending on the circumstances, this may include:
- Your consent
- Taking steps at your request before entering into a contract
- Performing a contract or providing a service to you
- Complying with a legal obligation
- Protecting legitimate business interests
- Other lawful grounds permitted under POPIA
POPIA establishes eight conditions for lawful processing of personal information.
6. Sharing of Personal Information
Ramco Motors does not sell your personal information.
Where necessary, we may share relevant personal information with trusted third parties who assist us in operating our business or providing services.
These may include:
- Website hosting providers
- Website and IT service providers
- Payment service providers
- Communication service providers
- Professional advisers
- Service providers acting on our behalf
- Government, regulatory or law-enforcement authorities where required by law
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place.
7. Website Forms
Information submitted through our website forms may be used to respond to your enquiry, provide a quotation, arrange a service or otherwise assist you.
Please do not submit sensitive personal information through a website form unless it is specifically requested and necessary for the relevant service.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve our online services.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Website analytics
- Understanding visitor behaviour
- Improving website performance
- Remembering preferences
Where applicable, third-party services such as Google Analytics, Google Maps or other website tools may place or access cookies or similar technologies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Google Services
Our website may use Google services such as:
- Google Maps
- Google Analytics
- Google Search-related services
- Other Google website technologies
These services may collect information about website usage or device/browser activity in accordance with their respective privacy policies.
Where third-party services are used, visitors should also review the relevant third party’s privacy policy.
10. Protection of Your Personal Information
Ramco Motors takes reasonable and appropriate measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Destruction
- Misuse
POPIA requires personal information to be safeguarded against risks including loss, unlawful access, interference, modification, unauthorised destruction and disclosure.
However, no website, electronic communication system or method of storing information can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Our business requirements
- Legal and regulatory requirements
- Accounting or tax requirements
- Dispute resolution requirements
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
12. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing communications
- Lodge a complaint concerning the processing of your personal information
The Information Regulator confirms that data subjects have rights relating to access, correction, deletion and objection to processing.
To exercise any of these rights, please contact us using the details provided below.
13. Direct Marketing
Where permitted by law, Ramco Motors may contact customers regarding relevant products, services, promotions or special offers.
You may request that we stop sending direct marketing communications to you.
If you no longer wish to receive marketing communications, you can contact us or use the unsubscribe option where one is provided.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other online services.
Ramco Motors is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Information
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children through our website unless permitted by law and appropriate consent or another lawful basis exists.
16. Cross-Border Transfers
Some of our technology or service providers may process or store information outside South Africa.
Where personal information is transferred across borders, Ramco Motors will take reasonable steps to ensure that the transfer is conducted in accordance with applicable legal requirements.
POPIA regulates certain cross-border transfers of personal information.
17. Changes to This Privacy Policy
Ramco Motors may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legislation.
The updated policy will be published on this page with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to exercise any of your rights under POPIA, please contact Ramco Motors.
Ramco Motors
Email: [Insert Privacy/Information Officer Email]
Telephone: [Insert Main Contact Number]
Address: [Insert Registered/Business Address]
Information Officer
Information Officer: [Insert Name]
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Ramco Motors should ensure that its Information Officer is properly designated and registered as required under the applicable POPIA framework. The Information Regulator provides for registration of Information Officers and identifies the Information Officer as responsible for helping ensure POPIA compliance.
19. Complaints
If you believe that Ramco Motors has processed your personal information unlawfully, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Information Regulator of South Africa
Last Updated: 12 August 2026
